After sales services
We offer appropriate support to customers after they have purchased our products and services
We ephasize these services to achieve ultimate customer satisfaction, loyalty and encourage repeat business
Example of our after sales services
- Installation and onboarding - After purchase, we do assist our customers in installing and getting started with their products especially the complex ones such as softwares and electronics like desktops.
- Technical assistance - Our communication channels and our shop are always open for customers who have questions, technical issues or troubleshooting problems with products or services purchased from us
- Warranties and guarantees - The electronics we sell, the softwares we make and all the services we offer are accompanied by reasonable warranties that give our customers peace of mind and an assurance of our responsibility for our products
- User training and education - We do free education and training to our customers when need arises.
For example, we teach them how to use new or complicated electronics, new custom softwares such as websites and mobile apps
in addition to a well documented guide in the case of the softwares so that they can maximise the value of their purchases
- Maintenance and upgrades - We also offer regular maintenance of the products customers purchase from us such as electronics and softwares to ensure continued optimal functionality as well as keeping them up-to-date with the latest technology